MVMel Justine Villamiel
@meljustinevillamiel
Goal-oriented freelance artist and client service professional delivering outcome-focused solutions and consistent results.
PhilippinesWhat I'm looking for
I am a goal-oriented freelance artist and client service professional with hands-on experience in account management, research, and art and design. I combine creative craft with structured customer-facing processes to deliver outcome-based solutions.
In client service roles I have guided and researched complex payroll and tax inquiries, managed escalations, and maintained high customer satisfaction with no recorded client dissatisfaction since starting at ADP.
I consistently exceed performance targets: awarded Top 1 Client Service Representative for FY24 at ADP, ranked in the Top 2% of teammates at TaskUs, and recognized as Top 1 Agent at VXI. I bring strong written and verbal communication, critical thinking, and multitasking skills.
I seek roles where I can apply account management, research, and design strengths to drive client outcomes, improve processes, and contribute measurable results.
Experience
Work history, roles, and key accomplishments
Client Service Representative
ADP Philippines Inc.
Jan 2023 - Present (3 years 1 month)
Provide guidance and research to resolve payroll and tax inquiries across jurisdictions, manage escalations, and maintain high customer satisfaction; awarded Top 1 Client Service Representative for FY24.
Teammate (FinTech Campaign)
Lizardbear Tasking Inc.
Jan 2022 - Mar 2023 (1 year 2 months)
Delivered payroll and tax guidance to clients, resolved escalations, and consistently exceeded productivity and quality benchmarks, ranking in the Top 2% of teammates across Q4 2022–Q1 2023.
Account Associate
VXI PH
Jan 2020 - Jun 2022 (2 years 5 months)
Provided inbound and outbound multi-channel support for technical and billing issues, transitioned from contract to regular status, and was recognized as Top 1 Agent in May 2021.
Education
Degrees, certifications, and relevant coursework
PCPolytechnic University of the Philippines, A. Mabini Campus
Bachelor of Science in Business Administration, Marketing Management
2024 -
Pursuing a Bachelor of Science in Business Administration majoring in Marketing Management from 2024 to 2028.
TPTechnological Institute of the Philippines
Bachelor of Science, Civil Engineering
2018 - 2020
Completed coursework in civil engineering leading to a Bachelor of Science in Civil Engineering from 2018 to 2020.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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