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Melissa Underwood

@melissaunderwood

Voice Recognition Application Analyst II at MOSAIC CLINICAL TECHNOLOGIES who maintained 5,000+ reporting templates and 2,000+ macros.

United States
Message

At MOSAIC CLINICAL TECHNOLOGIES, I supported enterprise radiology voice recognition and AI-assisted reporting systems for radiologists nationwide. I configured applications and troubleshot issues affecting clinical workflows.

I created, modified, and maintained 5,000+ reporting templates and 2,000+ macros supporting 1,000+ radiologists. I also delivered application training and technical guidance to radiologists and clinical staff.

As a Clinical Systems Administrator, I administered integrated radiology systems, including PACS, worklists, and voice recognition. I developed test plans, performed quality assurance testing, and coordinated implementations, upgrades, and go-live support.

Earlier, as a PACS Administrator, I supported medical imaging operations, DICOM transfers, and HL7 interfaces. I began in IT help desk support, troubleshooting hardware, software, network connectivity, and radiology applications.

Experience

Work history, roles, and key accomplishments

MT

Voice Recognition Application Analyst II

Mosaic Clinical Technologies

May 2019 - Oct 2026 (7 years 5 months)

Managed and supported enterprise radiology voice recognition and AI-assisted reporting systems, including application configuration, troubleshooting, and clinical workflow optimization for radiologists nationwide.

Education

Degrees, certifications, and relevant coursework

Guilford Technical Community College logoGC

Guilford Technical Community College

Associate in Applied Science, Applied Science

Associate in Applied Science degree from Guilford Technical Community College.

Tech stack

Software and tools used professionally

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