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@melissaoctober
I am a strategic appointment scheduler and systems consultant driving efficient client communications and high-yield appointment setting.
I am a Strategic Appointment Scheduler and Systems Consultant with extensive experience in office administration, client communications, and advanced sales support.
At Patagon Consulting I masterfully conducted outbound cold calls, scheduled efficient high-yield appointments for agents, and streamlined lead and source management to increase conversions. I promoted and qualified leads and implemented process improvements to ensure reliable feedback to management.
As a Senior Associate at Total Gas & Power UK I led administrative and operational efforts, managed project meetings and technical services, and supported training for prospective leads. I accepted increased responsibility, enhanced scheduling processes, and resolved complex operational issues to improve client satisfaction.
I am proficient in Microsoft Office, CRM administration, database management, and data capturing, and hold certifications including SAGE X3 HR & PAYROLL and a 120-hour TEFL/TESOL. I communicate efficiently in English (native) and conversational Afrikaans and seek roles where I can optimize CRM processes, improve lead conversion, and deliver measurable results.
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Work history, roles, and key accomplishments
Patagon Consulting Inc
Aug 2024 - Jul 2025 (11 months)
Conducted outbound cold calls and scheduled high-yield appointments that increased qualified leads and improved agent efficiency. Managed lead sources, streamlined scheduling processes, and provided qualified feedback to management.
Total Gas & Power UK
Jun 2018 - Sep 2020 (2 years 3 months)
Spearheaded administrative and operational support, managing project meetings and technical services to improve scheduling and client satisfaction. Supported training and process improvements that increased team efficiency handling complex operational issues.
Degrees, certifications, and relevant coursework
Matric (National Senior Certificate), National Senior Certificate
Completed National Senior Certificate (Matric) at Westridge Senior Secondary School in Western Cape, South Africa.
Software and tools used professionally
You can contact Melissa and 90k+ other talented remote workers on Himalayas.
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