Melissa October

I am a Strategic Appointment Scheduler and Systems Consultant with extensive experience in office administration, client communications, and advanced sales support.

At Patagon Consulting I masterfully conducted outbound cold calls, scheduled efficient high-yield appointments for agents, and streamlined lead and source management to increase conversions. I promoted and qualified leads and implemented process improvements to ensure reliable feedback to management.

As a Senior Associate at Total Gas & Power UK I led administrative and operational efforts, managed project meetings and technical services, and supported training for prospective leads. I accepted increased responsibility, enhanced scheduling processes, and resolved complex operational issues to improve client satisfaction.

I am proficient in Microsoft Office, CRM administration, database management, and data capturing, and hold certifications including SAGE X3 HR & PAYROLL and a 120-hour TEFL/TESOL. I communicate efficiently in English (native) and conversational Afrikaans and seek roles where I can optimize CRM processes, improve lead conversion, and deliver measurable results.