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Melissa Mason

@melissamason

Experienced help desk and administrative professional delivering dependable technical support and looking for a remote position.

United States

Message

What I'm looking for

I seek a role combining technical support and administrative responsibilities where I can apply my Help Desk experience, strong customer service, and process-improvement skills.

I am a seasoned help desk and administrative professional with extensive experience providing technical support, customer service, and office operations across public and private sectors. I have a proven track record of troubleshooting computer systems, installing and inventorying hardware and software, and documenting repeatable Help Desk procedures for teams and new hires.

I founded and operated a photography business for nearly two decades, managing client relations, scheduling, location scouting, and end-to-end image capture and editing—demonstrating entrepreneurship, client service, and project ownership. In prior roles, I streamlined administrative workflows, improved payroll/accounts payable processes, and supported high-volume transactional work using tools like SAP.

I type 57 WPM, 10k KPH alpha data entry, and 12k KPH 10 Key data entry. I’m proficient with the MS Office Suite, Adobe, Internet/Chrome browsers, and can quickly learn in-house platforms and databases. I bring strong problem-solving skills, attention to detail, and the ability to perform reliably in deadline-driven environments.

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Experience

Work history, roles, and key accomplishments

Photographer / Owner

Melissa Mason Photography

Jul 2006 - Jul 2024 (18 years)

Owned and operated a full-service photography business from client acquisition to delivery, shooting and editing weddings, events, and portrait sessions while managing scheduling, location scouting, and customer communications.

Photography Photo Editing Client Management Scheduling Customer Service Portrait Lighting

Cashier / Online Pickup

Walmart Stores

Mar 2019 - Sep 2020 (1 year 6 months)

Delivered efficient customer service, processed transactions as a cashier, and picked and maintained online pickup orders while supporting other store areas as needed.

Customer Service Point of Sale order fulfillment Communication

Help Desk Technician

St. Tammany Parish Clerk of Court

Oct 2016 - Jul 2018 (1 year 9 months)

Provided technical assistance for computer systems, software, and hardware; installed, repaired, and inventoried equipment, maintained daily system performance and backups, and authored standard Help Desk procedures to onboard technicians.

Help Desk Support Troubleshooting Software Deployment

Executive Administrative Assistant

Washington State PTA

Jan 2013 - Jun 2014 (1 year 5 months)

Provided administrative support including member database maintenance, mail processing, award fulfillment, and scheduling for the Executive Director to ensure timely operations.

Administrative Support Scheduling Customer Service Record keeping

Office Manager

Nisqually Aquatic Technologies

Aug 2009 - Aug 2010 (1 year)

Managed office operations including payroll and accounts payable process improvements, travel coordination for dive jobs, administrative duties, and execution of a targeted marketing plan.

Office Management Payroll Accounts Payable Travel Coordination

Transaction Analyst

Weyerhaeuser Company

Jan 2006 - Jul 2009 (3 years 6 months)

Processed daily financial transactions and international wires using SAP, handled confidential banking information, and prepared intercompany memos and invoices under strict deadlines.

SAP Wire Transfers