Melissa Gallego
@melissagallego1
I guide patients through complex surgical journeys with empathy, bilingual communication, and end-to-end coordination.
United StatesWhat I'm looking for
I'm the Clinical Supervisor at NeuroSpine Plus, where I serve as the primary patient contact, resolve escalations, coordinate surgical workflows, and supervise five Medical Assistants.
Previously, I managed patient journeys at Florida Spine and Pain Center and plastic surgery centers in Cali, including Leplaztique and Centro Quirúrgico de Belleza. I bring 10+ years of experience supporting consultations, procedures, insurance coordination, scheduling, follow-up, and compassionate English- and Spanish-language patient communication.
Experience
Work history, roles, and key accomplishments
Clinical Supervisor
NeuroSpine Plus
Jun 2024 - Present (2 years 3 months)
Serve as primary point of contact for patients, handling escalations and coordinating surgical workflows end-to-end. Train and supervise a team of 5 Medical Assistants in patient-facing communication standards.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma
Certificate, Social Community Management
Completed a certificate in Social Community Management.
Instituto Nuestra Señora de Fatima
Nursing Assistant Degree, Nursing
Earned a Nursing Assistant degree.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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