Estefania Cruz

I am a bilingual English-Spanish healthcare and customer service professional with extensive experience in medical coding, healthcare administration, medical records, and customer support. I have several years of experience working in healthcare-related roles, including leadership and team supervision, and I am highly comfortable working independently in remote environments.

My strongest area of expertise is medical coding and healthcare operations. I have experience working with medical documentation, reviewing and interpreting patient records, ensuring accuracy and compliance, working with medical terminology, and handling sensitive information. I am detail-oriented and accustomed to working with large amounts of information while maintaining accuracy, confidentiality, and productivity.

I also have significant customer service experience, including communicating professionally with customers and resolving questions or concerns. Being fluent in both English and Spanish allows me to communicate effectively with English- and Spanish-speaking customers, patients, providers, and teams.

I am particularly interested in remote opportunities in medical coding, medical records, health information management (HIM), healthcare administration, clinical documentation, medical data entry, data quality, healthcare operations, customer support, and administrative roles. I am also interested in opportunities involving legal or medical records, document review, case coordination, and healthcare-related data or AI evaluation.

I enjoy work that requires attention to detail, organization, problem-solving, research, documentation, and accuracy. I am comfortable learning new software and systems and adapting to different workflows and technologies.

I am currently seeking a long-term remote opportunity with a company that values reliability, professionalism, accuracy, and strong communication. I am especially interested in opportunities with international or distributed teams and companies that can hire professionals working from Mexico, preferably with compensation in USD.

My combination of healthcare knowledge, medical coding experience, customer service skills, leadership experience, attention to detail, and English-Spanish bilingual communication makes me well suited for healthcare, administrative, data, customer support, and operations positions.