Melinda Seifert
@melindaseifert
Customer Success & revenue growth executive driving retention, NRR, and expansion across global SaaS teams.
United StatesWhat I'm looking for
I’m an executive leader who builds and scales Sales, Customer Success, and Renewals organizations across global SaaS businesses. I’ve led teams supporting portfolios exceeding $240M ARR, improving retention and driving NRR growth through data-driven customer success initiatives.
At The Qt Group, I led the creation and strategy of Qt’s Global Customer Success Organization, owning global retention, renewal, expansion, and customer growth. I managed a €60M ARR recurring revenue business, improved customer retention from 87.5% to 90%, and grew the subscription share from 16% to 74% in 2 years.
Earlier, as Sales Director for the Americas & Canada, I accelerated revenue growth to $15M within three years and scaled a team from 0 to 11 in six months. I also designed the Deal Desk function—reducing average sales cycle time from 120 days to 55 days—while partnering across Sales, Marketing, Product, Engineering, and Customer Success to improve customer outcomes and revenue predictability.
Experience
Work history, roles, and key accomplishments
Owned end-to-end renewal and retention strategy for commercial and enterprise customers, managing a $240M ARR portfolio with consistent 90% retention. Led a renewals and customer success organization of 3 direct leaders and 20 individual contributors, driving NRR/GRR and customer expansion through executive relationship management and data-driven initiatives.
Vice President Global Customer Success
The Qt Group
Feb 2020 - Aug 2023 (3 years 6 months)
Created and led Qt’s Global Customer Success organization, owning retention, renewals, expansion, and customer growth across enterprise and commercial segments. Managed a €60M ARR recurring revenue business, improving retention from 87.5% to 90% and driving 21% YoY growth while increasing subscription share from 16% to 74%.
Sales Director, Americas & Canada
The Qt Group
Apr 2016 - Feb 2020 (3 years 10 months)
Accelerated revenue growth from six figures to $15M in three years by expanding enterprise acquisition, increasing strategic account penetration, and exceeding annual sales targets by 150% YoY. Built and scaled a sales organization from 0 to 11 professionals and launched a Deal Desk that reduced average sales cycle time from 120 days to 55 days while improving deal visibility and forecast predicta
Education
Degrees, certifications, and relevant coursework
Regis College
Bachelor of Arts, Management & Sociology
Earned a Bachelor of Arts with a focus on Management and Sociology from Regis College.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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