Mel Clark

At Navigate360, I support K–12 SaaS customers through phone, email, and support cases, helping resolve account, billing, order-status, and product questions while documenting work in Salesforce.

Previously, I led customer success and onboarding for TimeTrakGO, guiding businesses through implementation, system setup, workflows, training, and ongoing technical support. I partnered with development on QA testing, surfaced bugs and usability improvements, and translated complex software into practical guidance that helped customers adopt the platform.

My background also includes branch supervision at Civista Bank, office operations at Smiley Automotive, and a decade managing an Auntie Anne's store. Across industries, I've built strong customer relationships, trained teams, resolved escalated concerns, and kept fast-paced operations running accurately.