In my current role as a Member Service Advocate with Outsourced Healthcare Support, I answer members’ questions about benefits, claims, eligibility, and coverage. I explain healthcare information clearly, document interactions, and escalate complex issues when needed.
Previously, I supported an international healthcare and medical-supply account through phone, live chat, and email, using Brightree and Salesforce to document interactions and manage cases. I’ve also taught Economics at Edu Grace College and supported administrative operations as a Virtual Assistant intern at 96 Artistry.
