MUmelanie User
@melanie
Payroll specialist and receptionist with strong HR, payroll processing, and customer-service expertise.
United StatesWhat I'm looking for
I am a payroll specialist and receptionist with hands-on experience in employee onboarding, ADP payroll setup, payroll tax reporting, and customer-facing roles. I have a track record of resolving employee and customer issues—achieving a 90% resolution rate for customer complaints—and managing daily communications and administrative operations.
I bring practical skills in workforce management, HR information systems, data entry and analysis, and specialized accounting for payroll reconciliation. I am organized, service-oriented, and focused on accurate payroll processing and positive employee relations.
Experience
Work history, roles, and key accomplishments
Receptionist / Sales Associate
White House Black Market
Handled 20+ calls/day across two phone lines, resolved 20–30 customer complaints weekly with a 90% resolution rate, and improved product recommendations to increase sales.
Payroll / Receptionist
Grecian Delight Foods
Managed employee onboarding and ADP payroll setup, resolved payroll and tax issues, and maintained payroll reporting to ensure timely, compliant payroll processing.
Education
Degrees, certifications, and relevant coursework
Addison Trail High School
High School Diploma, Accounting
High school diploma with focus on accounting studies and reconciliation.
Payroll Specialist Professional
Certification, Payroll Processing
Completed a Payroll Specialist certification focused on payroll processing.
Availability
Location
United StatesAuthorized to work in
Job categories
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