At Gojek Indonesia, I manage GoFood campaign submissions, averaging 1,700 per month while maintaining 99.97% execution accuracy. I also support troubleshooting with stakeholders and help ensure campaign launches meet the 2x24-hour SLA.
During a nine-month supervisor transition, I managed daily and weekly reporting of incoming SKU promotional submissions for the GoFood Content EJBN team. I also collaborated with internal teams to improve process efficiency.
Earlier, on the Traveloka Project at MitraComm Ekasarana, I handled Tier 2 customer support for ground transport ticket issues and checked customer data for accuracy. Through Akar Cahaya Indonesia, I contribute to rural literacy, women’s empowerment, and environmental initiatives.
