Junisha Suryo

Investigate and resolve user-reported issues, review content for policy compliance, and analyze data to improve site user experience while ensuring data confidentiality and timely responses.

Conducted UAT for digital payments, tracked promo performance and GMV, and planned cross-channel visual and communication campaigns to drive eWallet adoption and segmented user engagement.

Managed competitive intelligence, improved merchant content quality, and collaborated on assortment strategy to support category expansion and campaign growth for GrabFood.

Built and maintained partnerships with campuses, corporates, and government partners, managed events and administrative needs, and facilitated evening training classes to achieve project sustainability.

Coordinated international project meetings, managed client communications, and maintained website content to support publisher and client relations.

Supported marketing administrative tasks and responded to customer inquiries as the voice of the organization to maintain service quality.

Grew and managed social media presence across platforms, produced engaging content to raise brand awareness and support business education initiatives.

Onboarded and managed publishers, maintained publisher relationships, and analyzed metrics to optimize revenue performance through the affiliate network.

Managed school accounts in South Tangerang, planned offline campaign budgets, and executed segmentation and positioning strategies to increase user acquisition.

Executed marketing strategies that acquired 100+ app users and generated over 100 product sales, increasing daily orders and product adoption.

Grade: GPA 3.56

Completed a Bachelor of Business Administration with a focus on Management Marketing, graduating with a 3.56 GPA.