At PT. TelkomAkses, I handled Help DeskAssurance operations, tracking regular and Service Quality Management tickets and coordinating trouble-ticket assignments and follow-up with field technicians.
I also monitored aging tickets and Provisioning Issue orders, shared customer service-status updates with supervisors, and used INSERA, WFM-TA, and Google Workspace for operational monitoring and reporting.
At Dinas Lingkungan Hidup Kota Bandar Lampung, I compiled environmental quality reports from five districts for Program Kampung Iklim (ProKlim). I also participated in waste sorting, maggot cultivation, and seedling activities, and reviewed AMDAL documents.
With English Society Unila (ESo), I led the Public Relations team, established and maintained 40+ partnerships, and managed digital communication campaigns across Instagram, TikTok, and YouTube. The campaigns generated 23K+ views and increased audience engagement by 40%.
