Mehdi User

MU

Looking for a job

Mehdi User

@mehdiuser4

I monitor networks, qualify incidents, and support secure IT operations.

What I'm looking for

I'm looking to join a NOC or Helpdesk team where I can monitor infrastructure, qualify and escalate incidents, support users, and strengthen my network, systems, and cybersecurity skills.

I've deployed and administered a hybrid Azure and internal-network monitoring platform at 3 Global Service using Zabbix, Wazuh, Elasticsearch, Kibana, and Suricata.

I monitored network equipment and servers in real time, processed more than 1,000 network alerts, and qualified and escalated P1/P2 incidents according to defined SLAs.

I've also administered Active Directory, configured Keycloak SSO/MFA, documented resolution procedures, and built personal projects around NOC monitoring, pfSense, VLANs, NAT, and LAN/WAN troubleshooting.

Experience

Work history, roles, and key accomplishments

GS

Technicien Supervision Réseau & Sécurité

3 Global Service

Apr 2026 - Jun 2026 (2 months)

Déployé et administré une plateforme de supervision hybride intégrant Zabbix, Wazuh SIEM, Elasticsearch/Kibana et Suricata IDS. Assuré la surveillance en temps réel, qualifié et escaladé les incidents selon leur criticité, et traité plus de 1 000 alertes réseau.

Zabbix Wazuh Elasticsearch Kibana Suricata Active Directory Keycloak IAM Incident Management Network Monitoring

AS

Technicien Contrôle Qualité

Almapack SA

Feb 2024 - Jul 2024 (5 months)

Contrôlé la conformité des matériaux selon les normes ISO 9001 et analysé les non-conformités. Contribué à l'amélioration continue des processus et à la rédaction des procédures qualité.

Quality Control ISO 9001 Process Improvement

MS

Stagiaire Prépresse

Multisac SA

Nov 2022 - Nov 2022 (0 months)

Réceptionné et qualifié les demandes techniques, vérifié les fichiers et appliqué les procédures de traitement avant impression.

Prepress File Verification Technical Support

MO

Employé Polyvalent

Magasin Pièces Automobiles – Spécialiste Opel

Aug 2020 - Jan 2021 (5 months)

Assuré le support technique clientèle, géré les stocks et coordonné avec les fournisseurs.

Customer Support Inventory Management Supplier Coordination

Education

Degrees, certifications, and relevant coursework

CN

CMC Nouaceur

Technicien Spécialisé Infrastructure Digitale, Cybersecurity

Diploma in Digital Infrastructure with a focus on Cybersecurity.

IO

ISAG (OFPPT)

Technicien Spécialisé Production Graphique, Graphic Production

Diploma in Graphic Production.

LB

Lycée Abderrahman Belkorchi

Baccalauréat, Physical Sciences

Baccalauréat in Physical Sciences.

MI

Microsoft

SC-900: Microsoft Security, Compliance, and Identity Fundamentals, Security, Compliance, and Identity

Certification in Microsoft Security, Compliance, and Identity Fundamentals.

Tech stack

Software and tools used professionally

Teleport

Kibana

Zabbix

Wireshark

Windows Server

Elasticsearch

Keycloak

sso

ServiceNow

Nmap

Wazuh

pfSense

Suricata

Availability

Looking for a job

Location

Morocco

Authorized to work in

Salary expectations

30k+ USD

Job categories

NOC Operator Help Desk Technician Network Support Technician Systems Administrator

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