mehdi Fatemi
@mehdifatemi
Founder and marketing strategist specializing in e-commerce growth.
What I'm looking for
I am a founder and marketing strategist with extensive experience launching and operating Shopify dropshipping stores, managing customer journeys, and optimizing online sales performance.
I have worked remotely and in-house across international markets, delivering market research, CRM management, and customer service improvements for clients in e-commerce and technology sectors.
My background includes CRM and MIS roles where I developed KPIs, dashboards, and forecasting processes to improve operational efficiency and customer engagement.
I hold an MBA and a DBA with research on TQM in call centers, and I bring practical skills in Zendesk, Shopify, data analysis, and performance-driven marketing to drive measurable growth.
Experience
Work history, roles, and key accomplishments
Founder & Marketing Strategist
Artemisstarts.com
Sep 2020 - Present (5 years 2 months)
Founded and launched a Shopify drop-shipping store, managing end-to-end e‑commerce operations including marketing, CRM and order fulfillment; optimized product listings and customer experience using performance metrics.
Marketing Consultant
Iran Europe Trade Consultant
Nov 2021 - Nov 2022 (1 year)
Performed market research and competitive analysis for a 3D printing client, delivering insights and recommendations to support market expansion in Tehran.
Customer Service Executive
Zero Skins
Jun 2021 - Sep 2021 (3 months)
Operated a Shopify drop-shipping store and managed customer service via Zendesk, improving response times and maintaining order fulfillment processes.
Moderated social media content to enforce community guidelines and reduce harmful content, maintaining quality moderation under high throughput using internal SRT tools.
Managed CRM systems and developed KPIs and dashboards to track customer interactions and sales performance; led workforce forecasting and headcount planning to improve operational efficiency.
Provided technical after-sales support for Nokia products, collected and analyzed customer satisfaction data, and managed CRM records to improve service quality.
Quality Management Assistant
Oil Turbo Compressor Company
Jan 2002 - Dec 2004 (2 years 11 months)
Supported ISO 9000:2000 certification efforts for Alstom's repair division by delivering training and improving quality management processes to enhance client-facing marketing of certifications.
Education
Degrees, certifications, and relevant coursework
Multimedia University
Doctor of Business Administration, Business Administration
2008 - 2015
Doctor of Business Administration (DBA) with a final thesis on critical success factors for TQM implementation in Malaysian call centers.
Jamia Millia Islamia
Master of Business Administration, Marketing
2005 - 2007
Master of Business Administration (MBA) in Marketing with a thesis on mergers and acquisitions in Iranian car manufacturers.
Availability
Location
Authorized to work in
Job categories
Interested in hiring mehdi?
You can contact mehdi and 90k+ other talented remote workers on Himalayas.
Message mehdiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
