Open to opportunities

mehdi Fatemi

@mehdifatemi

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Founder and marketing strategist specializing in e-commerce growth.

Germany

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What I'm looking for

I am seeking a role where I can drive e-commerce growth through data-driven marketing, CRM optimization, and hands-on customer experience improvements in a collaborative, growth-focused company.

I am a founder and marketing strategist with extensive experience launching and operating Shopify dropshipping stores, managing customer journeys, and optimizing online sales performance.

I have worked remotely and in-house across international markets, delivering market research, CRM management, and customer service improvements for clients in e-commerce and technology sectors.

My background includes CRM and MIS roles where I developed KPIs, dashboards, and forecasting processes to improve operational efficiency and customer engagement.

I hold an MBA and a DBA with research on TQM in call centers, and I bring practical skills in Zendesk, Shopify, data analysis, and performance-driven marketing to drive measurable growth.

Experience

Work history, roles, and key accomplishments

Current

Founder & Marketing Strategist

Current

Artemisstarts.com

Sep 2020 - Present (5 years 2 months)

Founded and launched a Shopify drop-shipping store, managing end-to-end e‑commerce operations including marketing, CRM and order fulfillment; optimized product listings and customer experience using performance metrics.

Shopify Zendesk Product Listing Optimization order fulfillment Customer Relationship Management Analytics

Marketing Consultant

Iran Europe Trade Consultant

Nov 2021 - Nov 2022 (1 year)

Performed market research and competitive analysis for a 3D printing client, delivering insights and recommendations to support market expansion in Tehran.

Market Research Competitive Analysis Go To Market Strategy 3D Printing Reporting Data Analysis

Customer Service Executive

Zero Skins

Jun 2021 - Sep 2021 (3 months)

Operated a Shopify drop-shipping store and managed customer service via Zendesk, improving response times and maintaining order fulfillment processes.

Shopify Zendesk CRM Customer Support order fulfillment E Commerce Operations Performance Tracking Product Listing

Back Office Executive

Bertelsmann

Jan 2018 - Jul 2019 (1 year 6 months)

Moderated social media content to enforce community guidelines and reduce harmful content, maintaining quality moderation under high throughput using internal SRT tools.

Content Moderation Community Guidelines Quality Assurance Misinformation Mitigation Social Media Reporting

MIS & CRM Specialist

Singtel

Jan 2010 - Dec 2015 (5 years 11 months)

Managed CRM systems and developed KPIs and dashboards to track customer interactions and sales performance; led workforce forecasting and headcount planning to improve operational efficiency.

CRM MIS Dashboards KPIs Workforce Management Forecasting Data Analysis Sales Performance

After-Sales Service Specialist

Nokia

Jul 2009 - Dec 2010 (1 year 5 months)

Provided technical after-sales support for Nokia products, collected and analyzed customer satisfaction data, and managed CRM records to improve service quality.

Technical Support CRM Ovi Applications Troubleshooting Data Collection Reporting

Quality Management Assistant

Oil Turbo Compressor Company

Jan 2002 - Dec 2004 (2 years 11 months)

Supported ISO 9000:2000 certification efforts for Alstom's repair division by delivering training and improving quality management processes to enhance client-facing marketing of certifications.