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Mehak Jain

@mehakjain

Customer Service Specialist at Teleperformance supporting Airbnb Hosts, progressing to Dedicated Superhost Support and resolving complex disputes.

India

Message

At Teleperformance Global Services Pvt. Ltd., I supported Airbnb Hosts through onboarding, platform compliance, and complex Host–Guest disputes. I progressed from R1 Support to R2 Support and Dedicated Superhost Support, earning recognition for high CSAT and FCR performance.

At Wipro, I handled employee benefits, payroll, taxation, and retirement inquiries, later serving as a Client Specialist and SME. I managed escalations, analyzed NPS and customer feedback, and shared insights to identify training opportunities and improve service performance.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Teleperformance Global Services Pvt. Ltd.

Feb 2025 - Mar 2026 (1 year 1 month)

Progressed from R1 Support to R2 Support and Dedicated Superhost Support (DSS) based on strong customer satisfaction and performance metrics. Guided Airbnb Hosts through onboarding and platform compliance requirements, and managed complex Host-Guest disputes while balancing policy compliance and customer experience.

Customer Service Escalation Management Stakeholder Communication CRM Google Workspace Phone Support Email Support Live Chat Remote Collaboration Quality Assurance

Client Specialist

Wipro

Jan 2024 - Dec 2024 (11 months)

Served as Subject Matter Expert (SME) for employee benefits, payroll, taxation, and retirement-related inquiries, ensuring accurate and compliant information delivery. Managed end-to-end escalation cases, conducted root cause analysis, and implemented corrective actions to improve customer outcomes.

Subject Matter Expertise Escalation Management Root Cause Analysis NPS Analysis Knowledge Management Stakeholder Communication Team Coaching Customer Feedback Analysis

Customer Service Representative

Wipro

Oct 2022 - Dec 2023 (1 year 2 months)

Delivered high-quality customer support to employees regarding healthcare benefits, payroll deductions, retirement plans (401k), and taxation-related inquiries. Handled high-volume inbound customer interactions while maintaining service quality, compliance, and productivity standards.