Meghan Hammer
@meghanhammer
I resolve software incidents, test releases, and coordinate customer-to-development issue resolution.
United StatesWhat I'm looking for
At Balance Innovations, a Brinks Company, I troubleshoot system and software issues, recreate defects, and connect customer requests with development teams. I also manage Severity 1 and 2 outage communications, lead root-cause analysis meetings, and coordinate improvement actions after incidents.
I create test cases, standardize UAT procedures, test software versions, review AWS log groups, and write and peer-review SQL scripts through Microsoft SQL Management Studio and GitLab.
Previously, I improved customer-service productivity at Apria Healthcare by 10–25% monthly and increased week-to-week sales by 10% at Apple. Across customer service, healthcare, IT support, research, and disaster management, I've built training, documentation, policies, and consistent service practices for teams and customers.
Experience
Work history, roles, and key accomplishments
Development Support
Balance Innovations (A Brinks Company)
Oct 2018 - Jul 2026 (7 years 9 months)
Troubleshoot system issues, resolve software/procedural problems, and provide customer support. Create training plans, document processes, and assist with testing new software versions.
Education
Degrees, certifications, and relevant coursework
Ellis University
Child Development Associate, Early Childhood Education
Grade: 4.0
Completed the Early Childhood Education CDA program with a 4.0 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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