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Megha Chauhan

@meghachauhan2

Customer support professional at KoinX Infotech Pvt. Ltd. who supported users with crypto transactions and tax-related queries.

At KoinX Infotech Pvt. Ltd., I supported users with crypto transactions and tax-related queries. I managed customer requests and worked to improve response efficiency and customer experience.

At Taskus private limited, I supported Coinbase users with account access, transactions, and platform security. I also troubleshot cryptocurrency and wallet issues and collaborated with technical teams on escalations.

Earlier, I handled customer support for Flipkart through calls, email, and chat, and worked in hotel operations and guest services at OYO Hotels & Homes Pvt. Ltd. and FAB Hotels (Casa2 Stays Pvt. Ltd.).

Experience

Work history, roles, and key accomplishments

KL

Customer Associate

KoinX Infotech Pvt. Ltd.

Apr 2022 - Oct 2025 (3 years 6 months)

Provided support to users regarding crypto transactions and tax-related queries. Managed multiple customer requests with quick resolution time and improved response efficiency.

Customer Support Crypto Transactions Tax Problem Solving Time Management

TL

Fintech Support Executive

Taskus Private Limited

Apr 2022 - Dec 2024 (2 years 8 months)

Delivered high-quality assistance to Coinbase users via email, live chat, and other channels. Resolved complex issues involving cryptocurrency transactions, wallet functionality, and platform security, and educated users on best practices.

Customer Support Technical Troubleshooting Cryptocurrency Wallet Features Security Best Practices Escalation Management Live Chat Email Support

TE

Customer Executive

Teleperformance

Mar 2021 - Mar 2022 (1 year)

Delivered customer support via calls, emails, and chat. Resolved complaints efficiently while maintaining SLA targets.

Customer Support Call Handling Email Support Live Chat SLA Compliance Complaint Resolution

OL

Manager

OYO Hotels & Homes Pvt. Ltd.

Aug 2019 - Oct 2020 (1 year 2 months)

Managed hotel operations and customer experience. Handled reservations, guest complaints, and team coordination.

Hotel Operations Customer Experience Reservations Complaint Handling Team Coordination

FL

Room Division Officer

FAB Hotels (Casa2 Stays Pvt. Ltd.)

Feb 2019 - Jul 2019 (5 months)

Oversaw front office operations and guest services. Maintained hospitality standards and handled bookings.

Front Office Operations Guest Service Hospitality Standards Booking

CS

Guest Relation Executive

Cafe Coffee Day Square

Sep 2017 - Jun 2018 (9 months)

Provided excellent guest service and ensured customer satisfaction.

Guest Service Customer Satisfaction

DB

Supervisor

Daily Bread, Britannia

Apr 2015 - Oct 2016 (1 year 6 months)

Supervised daily operations and team performance.

Supervision Team Performance Daily Operations

Education

Degrees, certifications, and relevant coursework

FI

Frankfinn Institute

Diploma in Hospitality, Hospitality

Completed a Diploma in Hospitality from Frankfinn Institute, Bangalore in 2015.

GN

Govt. H. S. School No. 2

Higher Secondary, General

Grade: 61.2%

Completed higher secondary education at Govt. H. S. School No. 2, Bhind in 2013 with 61.2 percent.

CS

Cambridge School

High School, General

Grade: B+

Completed high school education at Cambridge School, Dabra in 2011 with a B+ grade.

Tech stack

Software and tools used professionally

Salesforce

Zendesk

Jira

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

70k+ INR

Job categories

Customer Support Executive

Skills

Customer Support Fintech Support Cryptocurrency Crypto Transactions Tax Related Customer Query Resolution Technical Troubleshooting Escalation Management Account Security Verification Customer Experience Customer Service Hotel Operations Front Office Operations Reservations Salesforce Zendesk

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