Megan Lugar

Supervise and develop a team of 12 financial services interns, coaching participants on problem-solving, client experience, professionalism, risk management, and career development. Partner with colleagues to design and plan weekly internship programming events, focusing on professional development, financial literacy, career exploration, networking, and job shadowing.

Led a 50-member team to conduct campus outreach through in-person and virtual student engagement events with partner universities. Managed university relationships and organized campus engagement initiatives to strengthen early-career recruiting pipelines and build employer brand awareness.

Supervised five Electronic Communication teams virtually in multiple locations as Acting Temporary Manager. Completed chat reviews to monitor and address risk items while ensuring strong client experiences.

Prevented fraud by following authentication protocols with clients and watching for unauthorized activity. Engaged with clients directly to solve problems and provide education about their accounts and security.

Corresponded with department managers throughout the network to ensure each department is compliant. Restructured each department's chemical inventory and disaster plan to ensure they were up to date.

Bachelor of Science in Healthcare Leadership from Valparaiso University, completed in 2020.