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Megan Hottowe

@meganhottowe

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Healthtech Product Manager bridging clinical workflows and engineering to launch revenue-driving EHR products.

United States

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What I'm looking for

I’m looking to lead healthtech product end-to-end—discovery to launch—partnering directly with clinical users and engineering to turn complex workflows into measurable growth in a fast, learning environment.

I’m a healthtech Product Manager with deep EHR and medical billing domain expertise, known for bridging clinical users and engineering teams. As a founding-stage PM at Clerk EHR, I owned the full product lifecycle—from user research and roadmap prioritization to spec writing, QA/UAT, and post-launch iteration—while serving as the sole voice of the customer on a team with no prior chiro industry experience.

I self-teach complex technical domains fast, turning messy customer feedback into sharp product decisions. I identified a critical failure in the core insurance billing module, learned medical billing standards and clearinghouse integrations over 12 months, and led the initiative that transformed a broken feature into the company’s highest-grossing product package; meanwhile, I researched the competitive EHR landscape to shape the Pro (insurance) package, growing from 3 beta users to 30 long-term accounts and improving retention from 10% to 70%.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

Clerk EHR

Mar 2022 - Present (4 years 2 months)

Owned the full EHR product lifecycle for chiropractors, translating clinical workflows into specs and shipping features in partnership with the CTO and dev team. Drove major insurance-billing improvements that turned a broken module into the company’s highest-grossing package, grew Pro-package clients from 3 beta users to 30 long-term accounts, and improved retention from 10% to 70%.

Product Lifecycle Management User Research Requirements Gathering EHR Customer Success Cross Functional Collaboration

Senior Customer Service Manager

The Home Depot

Feb 2020 - Mar 2022 (2 years 1 month)

Managed customer service operations and team performance for a high-volume location while maintaining a flexible schedule to support a family member through daily cancer radiation treatment. Served as a key leader for daily execution in a fast-paced customer service environment.

Customer Service Operations Process Improvement Operations Management Service Delivery Customer Experience

Technical Sales Engineer

Keyence Corporation

Jan 2017 - Jan 2019 (2 years)

Designed and delivered custom traceability and automation solutions for manufacturing clients, assessing needs, architecting solutions, and supporting implementation. Ranked Top 10 of 86 national reps for 3 consecutive quarters.

Technical Sales Solutions Architecture Implementation Support Project Coordination Relationship Management

Assistant Manager

Metro Clothing Company

Feb 2014 - May 2015 (1 year 3 months)

Promoted to management within four months and redesigned the store floor layout while running daily operations. Oversaw day-to-day execution to support sales and store performance.

Retail Operations Team Leadership Process Management Customer Service Training Support