Meganbits Per Second

I’m a results-driven IT professional with 10+ years in managed services, endpoint security/EDR, project management, and regulatory compliance. I’m comfortable operating across the full IT stack—from hands-on endpoint administration to executive-level stakeholder communication - while keeping technical decisions aligned to client and business objectives.

In my most recent centralized services role, I migrated ~700 endpoints from BitDefender to Datto AV and deployed Graphus email security across 500+ mailboxes and 17 client organizations. I drove patch compliance from 70% out of compliance to 25–30%, then partnered with a newly onboarded NOC team to push non-compliance down to 5–8%. I also elevated Microsoft Secure Score from 30% to 95% by deploying immediately actionable security policies with minimal end-user disruption.

I build processes that scale: I created alerting policy frameworks with paired resolution and response documentation to reduce ambiguity and speed consistent incident handling. I conducted full audits of the managed services tool stack - identifying undeployed services, redundant tools, and invoicing discrepancies - and I delivered thousands of dollars in cost savings through consolidation and migration to already-contracted platforms. I inventoried platforms and maintained deployment accuracy in IT Glue, plus I led remediation when I discovered over half of managed devices (~350+) lacked a properly deployed security stack.

Before that, I acted as a Service Desk Manager, owning team performance, escalation resolution, and day-to-day delivery independently. Earlier, as an IT Project Manager and Compliance Specialist, I planned and delivered Microsoft 365 migrations (SharePoint, Azure AD, Exchange Online), supported network infrastructure assessments, and strengthened HIPAA compliance through risk assessments, policy development, and PowerShell/RMM-based compliance scan automation. I bring that same disciplined, improvement-focused mindset - using Agile, Waterfall, and ITIL approaches selectively - to help teams execute projects cleanly and keep clients secure.