With 5+ years of experience as WFM Analyst specializing in data analytics, workforce management, and reporting. Proficient in Excel, Power query, Power App. I have successfully developed interactive dashboard in Excel and details report to support business operation.
Looking for a job
satyaki nayak
@satyakinayak
Intraday Business Analyst at Empower Global Business Services India Private limited, monitoring queues and producing hourly adherence reports.
IndiaWhat I'm looking for
At Empower Global Business Services India Private limited, I create reports, monitor queues, and make real-time adjustments to schedules or staffing levels. I also track service levels, adherence, and productivity to monitor workforce performance.
At Genpact India PVT.LTD, I prepared agent performance and attendance reports, built dashboards with historical data and trends, and prepared WBR and MBR presentations. I also developed reports on productivity, overtime utilization, and attendance trends.
Experience
Work history, roles, and key accomplishments
EL
Current
Intraday Business Analyst
Empower Global Business Services India Private Limited
Sep 2025 - Present (1 year)
Create reports and monitor queues including scheduling and forecasting. Generate hourly adherence reports, make real-time adjustments, and track KPIs such as service levels and productivity.
Generated, analyzed, and presented reports for decision-making, including login hours, attendance, and performance reports. Prepared dashboards and WBR/MBR presentations for clients and management.
Education
Degrees, certifications, and relevant coursework
Google Data Analytics Professional Certificate, Data Analytics
Completed an intensive six-month Google Career Certificate training, covering data cleaning, SQL, R programming, and databases. Issued June 2023.
SM
SBIHM School of Management
Bachelor of Business Management, Business Management
2017 - 2020
Pursued a Bachelor of Business Management degree from SBIHM School of Management from July 2017 to July 2020.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1665k-2000k INR
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