At Concentrix Daksh India Pvt. Ltd., I resolve broadband, Wi-Fi, router, and Sky TV issues for Sky UK customers over voice support. I use Citrix Workspace and internal tools to diagnose issues, escalating complex faults while keeping customers informed.
At Amazon, I supported North American customers through voice and chat, resolving order, payment, refund, and account-related issues. Earlier, at Wipro, I delivered B2B support for ExxonMobil customers across the US and Canada.
At Teleperformance India, I provided voice and chat support for Amazon North America and assisted as an acting SME during peak operations. I bring experience supporting customers across the UK, US, and Canada, with a focus on broadband and Wi-Fi troubleshooting and customer service.
