At Concentrix, I provide technical support to UK customers using Sky TV, Sky Q, broadband, and home Wi-Fi. I investigate issues and aim to resolve them on first contact wherever possible.
I manage customer cases from initial contact through diagnosis and resolution or escalation, documenting cases in the CRM and coordinating with technical and billing teams on complex issues.
Previously, at Teleperformance, I supported North American customers with account, order, product, and service queries across phone and digital channels. I investigated issues, helped avoid unnecessary escalations, and followed customer data privacy and quality standards.
