Md Alam Hossain
@mdalamhossain
I resolve banking customer issues across core, agent, mobile, and card services.
BangladeshWhat I'm looking for
I'm a Customer Service Executive at Multidrive Services Ltd., deployed to Dutch Bangla Bank, where I handle customer inquiries across Core Banking, Agent Banking, Mobile Banking, and card services.
I resolve disputes through back-office and CRM processes, coordinate with multiple departments, and manage service recovery activities.
I also prepare end-of-shift reports, support upselling and cross-selling of banking products, and mentor new trainees.
With an MBA and BBA in Business Administration, I bring banking service experience alongside training in anti-money laundering, PCI DSS, Excel formulas and functions, strategic management, and sales operations.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Multidrive Services Ltd.
Oct 2017 - Present (8 years 11 months)
Handled customer inquiries related to core banking, agent banking, mobile banking, and card services via phone. Managed back office and CRM dispute resolution, coordinated with multiple departments, and prepared end-of-shift reports.
Education
Degrees, certifications, and relevant coursework
Govt. Titumir College
Master of Business Administration, Business Administration
2014 - 2015
Grade: CGPA: 2.63 out of 4.00
Completed Masters of Business Administration from Govt. Titumir College, Dhaka, with a CGPA of 2.63 out of 4.00.
Adamjee Cantonment College
Bachelor of Business Administration, Business Administration
2010 - 2011
Grade: CGPA: 2.95 out of 4.00
Completed Bachelor of Business Administration from Adamjee Cantonment College, with a CGPA of 2.95 out of 4.00.
Sonapur College
Higher Secondary Certificate, Business Studies
2008 - 2009
Grade: CGPA: 3.30 out of 5.00
Completed Higher Secondary Certificate in Business Studies from Sonapur College, with a CGPA of 3.30 out of 5.00.
Obaid Ullah Memorial High School
Secondary School Certificate, Business Studies
2006 - 2007
Grade: CGPA: 3.38 out of 5.00
Completed Secondary School Certificate in Business Studies from Obaid Ullah Memorial High School, with a CGPA of 3.38 out of 5.00.
Availability
Location
BangladeshAuthorized to work in
Salary expectations
Job categories
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