Tazeem Noor

Owned and grew enterprise and mid-market accounts, improving retention and raising CSAT quarter-over-quarter by identifying client risks early and resolving escalations before renewal impacts. Led product adoption for new feature releases, coordinating enablement sessions and measuring adoption velocity to accelerate customer ROI.

Redesigned the client onboarding journey with milestone check-ins, health scoring, and structured success plans, improving 90-day retention outcomes. Facilitated executive QBRs and translated usage data into upsell-focused recommendations while partnering with product on high-demand feature prioritization.

Delivered top-tier support performance by managing a high-volume queue, achieving top CSAT scores, and earning 'Most Reliable Agent' for returns and refunds success. Built an internal knowledge base to cut repeat queries and coordinated end-to-end issue resolution with marketing, logistics, and support partners.

Managed seller portfolios across Amazon, Walmart, and Shopify, providing platform-specific guidance and compliance oversight. Improved first-contact resolution rates, reduced escalations, and used account health insights to drive proactive retention interventions.

Scaled B2B revenue through targeted outreach campaigns, consultative onboarding, and long-cycle relationship management. Led and mentored a fulfillment team, improving delivery SLA compliance and reducing operational bottlenecks through process improvements.

MBA with a specialization in consumer behaviour, HR strategy, and organisational development. Coursework covered strategic marketing, talent management, and business communication.

B.Com in Business & Commerce focused on accounting, business law, commerce, and economics. Built analytical foundations used later across client-facing and operational work.