Open to opportunities

Mayli Guzman

@mayliguzman

I’m an industrial engineer with project coordination experience, focused on operational planning, documentation, and customer satisfaction.

Ecuador

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What I'm looking for

I’m seeking remote or hybrid opportunities where I can coordinate projects and operational schedules, support service delivery, and collaborate cross-functionally to improve efficiency, documentation, and customer satisfaction.

I’m an Industrial Engineer who supports telecommunications operations through project coordination and operational follow-up. In my current role, I coordinate service implementations and renewals, monitor operational schedules, and track project progress to support committed delivery timelines.

I’m at my best when I can be a reliable point of contact—communicating with clients on requirements, timelines, and updates while aligning internal teams to deliver service quality. I also review and validate operational documentation to help ensure accurate project closures and compliance with internal procedures.

Across prior internships, I built strong operational and compliance discipline by preparing calibration and cleanroom qualification reports to support GMP, and by using SAP for administrative tasks. I also contributed to gas market research, supported preventive maintenance to improve customer satisfaction, and helped update technical and Hazard Data Sheets (HDS), including work that fed into ISO 22000-aligned customer audits.

More recently, I’ve strengthened my data-and-process mindset through customer experience and process improvement work—using Power BI to measure satisfaction, generate CSAT and Net Promoter Score (IPN/NPS) indicators, and propose practical improvements. I combine this with a background in process mapping, procedure manuals, and flowcharting in Microsoft Visio, backed by an Industrial Engineering degree from Universidad de Guayaquil and project management training (CAPM).

Experience

Work history, roles, and key accomplishments

Current

Project Assistant

Current

Telconet

May 2024 - Present (2 years 2 months)

Coordinated telecommunications service implementations and operational activities to support timely delivery across technical and commercial teams. Served as a client point of contact, monitored operational schedules, and validated operational documentation for project closures.

Project Coordination Operational Planning Project Tracking Client Communication Service Delivery Cross Functional Collaboration

Administrative Assistant Intern

LOGINCEN S.A.

Jan 2024 - May 2024 (4 months)

Prepared and updated calibration and cleanroom qualification reports to support accurate laboratory equipment functioning and GMP compliance. Digitized laboratory data (particle counts, pressures, humidity, and temperature) to support efficient plant maintenance.

GMP Documentation Digitalization

Gas Technology Development Intern

INDURA Ecuador - Air Products

May 2023 - Nov 2023 (6 months)

Researched gaseous nitrogen consumer opportunities and analyzed the CO2 market to contribute to expansion strategies. Used SAP for administrative tasks and supported preventive maintenance coordination, technical data updates (including HDS), and ISO 22000 customer audits.

SAP Market Analysis Maintenance Coordination ISO 22000 Customer Audits

Security Intern

RANSA

Feb 2023 - Mar 2023 (1 month)

Evaluated PPE condition and supervised safety and occupational health (HSE) inspections to support a safe working environment. Managed supplier/contractor entry processes, work permits, HSE guidance, and prepared incident/corrective action reports while participating in ISO 9001 audits.

PPE Evaluation ISO 9001

Customer Experience Intern

VERIS

Sep 2022 - Nov 2022 (2 months)

Analyzed customer satisfaction data in Power BI to propose improvements and increase process efficiency. Produced CSAT and NPS reports and supported initiatives encouraging digital channel use to reduce counter traffic.

Power BI Customer Experience Analytics Customer Satisfaction Net Promoter Score (NPS)Reporting Process Improvement

Process Intern

Benemerita Child Welfare Society

Jun 2022 - Jul 2022 (1 month)

Supported process mapping, proposal, and process improvement efforts, including development and updating of procedure manuals. Created process flowcharts using Microsoft Visio.

Process Mapping Process Improvement Microsoft Visio