Andrea Guzmán

I’m an Industrial Engineer focused on identifying, analyzing, and redesigning critical processes to drive measurable operational value. Across multinational environments, I concentrate on waste elimination, cycle-time reduction, and improving the customer experience through better process execution.

At British American Tobacco (BAT), I managed process improvement projects using Agile methodologies and PMBOK. I supported a portfolio of 40+ simultaneous launches across 10 LATAM markets, and I redesigned an approvals pipeline bottleneck that delayed 30% of projects—reducing blocking time by an average of 2 weeks per launch. I also coordinated with cross-functional teams across up to 8 areas (Regulatory, Supply, Marketing, Legal, Finance) to ensure quality and operational efficiency in each market.

I turn operational insights into decision-ready visibility by developing executive dashboards in Power BI for process KPI monitoring, cutting weekly reporting time by ~40%. Earlier, I contributed under Agile methodology to innovation projects during go-live and helped document processes adopted by multiple departments, reducing support requests for new users by 40%—and I also redesigned a documentary onboarding filing system to reduce search time from 45 minutes to under 5 minutes per file (an 89% reduction).