Looking for a job

Mayank Tomar

@mayanktomar1

I strengthen compliance, fraud prevention, and documentation processes across logistics, lending, and digital platforms.

India

Message

What I'm looking for

I'm looking to contribute my compliance, regulatory affairs, fraud detection, and documentation experience to a team that values integrity, operational efficiency, and continuous improvement.

I'm currently supporting Delhivery’s logistics team with shipment documentation, E-way bills, invoices, document verification, and compliance audits.

I’ve developed compliance programs that reduced risk by 30%, streamlined processes with cross-functional teams, and trained staff on protocols to increase awareness by 50%.

At Paytm, I verified KYC documents, coordinated loan applications and rejections, and supported customers through disbursement, achieving 95% client satisfaction. I also trained junior associates and improved team performance by 25%.

Previously, I managed a 12-member loss-prevention and fraud-detection team at Delhivery, reducing fraud losses by 30% and false alarms by 40%. My experience also includes content moderation for YouTube at Concentrix and customer support at Tech Mahindra.

Experience

Work history, roles, and key accomplishments

Current

Compliance and Regulatory Executive

Current

Delhivery

Feb 2026 - Present (7 months)

Assisted the logistics team with correct shipment documentation and managed client interactions regarding E-way bills and invoices. Conducted audits, trained staff on compliance protocols, and developed compliance programs that reduced risks by 30%.

Compliance Regulatory Affairs Audit Training Documentation E Way Bills Invoicing Risk Management

Senior Associate | Business Loans

Paytm

Aug 2024 - Apr 2025 (8 months)

Verified KYC documents for customers and coordinated with the lending team regarding application rejections. Educated customers on EMI/EDI and interest rates, achieving a 95% client satisfaction rate and training junior associates.

KYC Verification Customer Support Loan Processing Documentation Training Customer Satisfaction

Assistant Manager | Loss Prevention & Fraud Detection

Delhivery

Aug 2023 - Apr 2024 (8 months)

Managed a team of 12 associates and consistently achieved daily KPI targets. Investigated fraud cases, prepared data reports, and reduced fraud losses by 30% through strategic prevention initiatives.

Team Management Fraud Detection Loss Prevention Data Reporting KPI Achievement Client Communication

Executive Content Moderator

Concentrix

Oct 2022 - Jul 2023 (9 months)

Reviewed user-generated content on the YouTube platform and monitored flagged content. Ensured brand integrity by moderating 99% of user-generated content and escalated scraped content to senior teams.

Content Moderation YouTube Brand Integrity Quality Assurance Escalation Management

Executive

Tech Mahindra

May 2019 - Feb 2021 (1 year 9 months)

Handled customer queries related to products and orders. Maintained a quality score of 96% and participated in improvement sessions to enhance skills.

Customer Service Query Resolution Quality Assurance Performance Improvement