I'm looking for a customer service, compliance or financial-crime role where I can apply AML/KYC, due diligence, transaction monitoring, and investigation experience to assess risk and support regulatory compliance.
Looking for a job
Muskan Diwan
@muskandiwan
I investigate financial crime risk through KYC, due diligence, transaction monitoring, and compliance reviews.
IndiaWhat I'm looking for
At Deloitte, I led enhanced due diligence for UK clients, conducted PEP, source-of-funds, and source-of-wealth reviews, and prepared suspicious activity reports for flagged transactions. I also investigated bribery allegations and reviewed high-risk-jurisdiction transactions.
Previously, I supported AML/KYC, onboarding, compliance, and customer operations at Winvesta, Firstsource, and FedEx. I use Appian, Relativity, Experian, Dow Jones, Factiva, and Excel to validate data, assess risk, and maintain accurate records.
Experience
Work history, roles, and key accomplishments
DL
Executive - Strategy, Risk & Transaction
May 2022 - Nov 2024 (2 years 6 months)
Led Enhanced Due Diligence for UK clients, conducted transaction monitoring and prepared Suspicious Activity Reports. Investigated bribery allegations and performed Source of Funds and Source of Wealth checks.
WL
Customer Delight and Compliance Executive
Winvesta India Technologies Private Ltd
Jul 2020 - Apr 2022 (1 year 9 months)
Handled client inquiries, managed AML/KYC checks, and developed SOPs and reports for process enhancement. Conducted due diligence for new memberships including EDD for high-risk clients.
FL
Senior Customer Service Associate
Firstsource Solutions Pvt. LTD
Apr 2019 - Jan 2020 (9 months)
Served as senior customer service representative in high-volume chat, resolving issues and aiding in retention. Achieved 90% positive survey results and mentored less experienced colleagues.
FE
Managed customer data for shipments, service, KYC, and compliance. Utilized Excel for shipment tracking and reconciliation, achieving 95% positive survey feedback.
Education
Degrees, certifications, and relevant coursework
BC
B.E.S. High School and Jr. College
Higher Secondary Certificate, General Studies
Grade: Percentage: 69.38
Higher Secondary Certificate with a percentage of 69.38.
BC
B.E.S. High School and Jr. College
Senior Secondary Certificate, General Studies
Grade: Percentage: 72.40
Senior Secondary Certificate with a percentage of 72.40.
Financial Crime Academy
The Ultimate Guide to Money Laundering and AML Compliance, Anti-Money Laundering
Certification covering fundamentals of money laundering and practical insights into AML compliance.
ICFAI University Tripura
Bachelor’s in Business Administration, Business Administration
Grade: CGPA: 7.68
Bachelor’s in Business Administration with a CGPA of 7.68.
Udemy
Customer Due Diligence: AML Controls and Procedures, Compliance
Certification on KYC and CDD procedures for assessing customer risk and complying with AML/CTF laws.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
70k+ INR
Social media
Job categories
Skills
KYC VerificationCustomer Due DiligenceEnhanced Due DiligenceTransaction MonitoringPEPs ChecksSanctions ScreeningRisk AssessmentCompliance RegulationsClient OnboardingInvestigationData ValidationSOF ChecksSource Of Wealth ChecksSuspicious Activity ReportsAnti Money LaunderingAppianRelativity (Kcura)ExperianDow JonesFactivaExcelTime ManagementCommunication SkillsResearchProblem SolvingAttention To DetailCustomer Service
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