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Maya James-Stokes

@mayajames-stokes

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I grow enterprise customer value through strategic partnerships, adoption, retention, and expansion.

United States

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What I'm looking for

I'm looking to help enterprise customers solve complex challenges, build trusted executive partnerships, and drive measurable adoption, retention, expansion, and long-term customer outcomes.

At Inmar Intelligence, I guide eight at-risk enterprise CPG customer relationships representing approximately $8M in annual business, rebuilding executive trust and contributing to 20% year-over-year revenue growth, 95–100% renewal rates, and more than $3.5M in contract expansion.

I've also partnered with enterprise SaaS, cybersecurity, brand, and agency customers at Awlogy and MiQ Digital, translating complex performance and product data into actionable business reviews. I enjoy getting curious about how customers work, uncovering what stands in their way, and collaborating across Product, Sales, Engineering, Operations, and Client Services to create outcomes that last beyond day-to-day account management.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager, Incentives

Current

Inmar Intelligence

Oct 2024 - Present (1 year 11 months)

Serves as a trusted strategic partner to enterprise CPG brands, guiding at-risk accounts through recovery and delivering strategic business reviews. Contributed to 20% year-over-year revenue growth, 95-100% renewal rates, and over $3.5M in contract expansion.

Strategic Partnerships customer success strategy Customer Outcomes Customer Adoption Customer Retention Cross functional Leadership Process Improvement Salesforce Tableau SQL

Senior Client Success Manager

Awlogy

Oct 2023 - Oct 2024 (1 year)

Partnered with enterprise SaaS and cybersecurity customers to develop customer success strategies that accelerated product adoption,
strengthened executive relationships, and translated complex technical solutions into measurable business value.

Account Manager

Miq digital

May 2022 - Oct 2023 (1 year 5 months)

Managed strategic relationships across enterprise brands and agency partners, helping customers maximize campaign performance through
consultative planning, data-driven optimization, and executive-level business reviews