Maxx Kanner
@maxxkanner
Empathetic support professional with 4+ years in education and customer-facing roles.
What I'm looking for
I am an articulate and empathetic professional with over four years of experience in education and customer service, focused on clear communication and problem-solving. I designed and delivered standards-aligned lesson plans for 150+ students and led classroom management initiatives that increased engagement and improved comprehension and test scores.
I have strong experience in technical documentation, curriculum and lesson design, and process improvement, and I regularly managed communications with parents, administrators, and students across email, phone, and online platforms. I also trained and mentored new teachers and supported onboarding and coaching in prior customer-service roles.
I seek a remote support or technical writing role where I can contribute to a collaborative, mission-driven team, applying my remote collaboration skills with tools like Zoom, Google Suite, Slack, and Canvas to create clear documentation and effective user-facing support.
Experience
Work history, roles, and key accomplishments
English Teacher
Clark County School District
Jan 2021 - Present (4 years 11 months)
Designed and delivered standards-aligned lessons for 150+ students, improving comprehension and test scores; led classroom management initiatives that increased student engagement by 20% and trained new teachers in curriculum best practices.
Barista
Starbucks
Aug 2015 - Jan 2020 (4 years 5 months)
Delivered high-volume customer service averaging 100+ transactions per shift while meeting quality and speed targets and supporting onboarding and coaching of new team members.
Education
Degrees, certifications, and relevant coursework
University of Nevada, Las Vegas
Bachelor of Arts, English
Completed a Bachelor of Arts in English, focusing on literature and writing applicable to education and communication roles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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