Agustin Guaita

Collaborated on integration, implementation, testing, and operational transition of virtualized network functions and underlying infrastructure. Maintained environments at scale, troubleshooting VMware/HPE issues and supporting McAfee ACE ePolicy 6 zones with 80 physical nodes, including patching and preparation of new zones as infrastructure grows.

Implemented and monitored security measures to protect computer systems, networks, and information, including security requirements definition and cyber security design documentation. Developed repeatable security automation and ensured rapid incident knowledge sharing through comprehensive assessment-based reports; normalized an infected infrastructure and kept it as clean as possible.

Provided service to infrastructure customers while supporting projects across network, server, storage, and virtualization. Administered and supported VMware vRealize 6.5 Suite, implemented vendor releases and patches, and defined processes to improve VMware security, efficiency, reliability, and performance.

Managed and delivered infrastructure deployments across network, server, storage, and virtualization, coordinating with network and application/database teams to ensure availability, reliability, and scalability. Recommended and executed VMware modifications, supported vRealize 6.5, performed backups and recovery procedures, and contributed to storage capacity forecasting; moved a physical and log

Provided 2nd-level IT support for Microsoft core business applications and operating systems, including network-level support (WAN/LAN, routers, firewalls) and remote access solutions (VPN, Terminal Services). Designed and implemented disaster recovery solutions and hosted/cloud solutions for customers, while monitoring and responding to remote management alerts through service tickets.

Handled technical assistance requests in person, by phone, and electronically, diagnosing and resolving hardware and software issues while following standard help desk procedures. Administered help desk tools and user/server access systems (Exchange 2007, Active Directory, file server permissions), and achieved 30,000+ tickets closed and resolved.

Diagnosed and resolved technical hardware and software issues by researching available information resources and advising appropriate next actions. Provided end-user technical support and followed established troubleshooting workflows.

Completed tertiary studies in Computer Systems Analysis/Analyst from 2007 to 2010.

Completed Bachiller en Educación Artística from 2000 to 2005.