Looking for a job

Mavis Igwe

@mavisigwe

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Curious digital professional specializing in Customer Service, Virtual assistance, content, and QA support.

Nigeria

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What I'm looking for

I seek remote roles offering administrative, customer service and content responsibilities, supportive teams, growth in QA/content work, and flexible hours where I can apply strong communication and technical skills.

I am a detail-oriented digital professional with experience providing virtual assistance, content creation, editing, and customer support across remote and hybrid roles. I combine strong written communication, research, and proofreading skills with practical technical proficiency to deliver accurate, timely work.

My background includes freelance ghostwriting and editing, customer care and email management, basic IT support, and administrative assistance in legal and service environments. I have completed training in manual software testing, QA techniques, CNA certification, and multiple online courses in professional writing and customer service.

I work reliably under pressure, prioritize client confidentiality, and adapt quickly to new tools and workflows. I seek roles where I can contribute organized administrative support, content quality assurance, and dependable remote operations expertise.

Experience

Work history, roles, and key accomplishments

Current

Freelance Virtual Assistant

Current

Self Employed

Jul 2021 - Present (4 years 5 months)

Provided virtual assistant, ghostwriting, and editing services, delivering confidential written content and research support while managing scheduling and admin tasks for multiple clients.

Virtual Assistance ghostwriting Editing Research Scheduling Google Workspace Notion Confidentiality

Customer Care Representative

Chicky’s Services

Aug 2022 - Mar 2025 (2 years 7 months)

Managed customer service and email communications in a hybrid/remote role, provided basic IT support, and maintained digital records to improve online customer engagement.

Customer Service IT Support Digital Records Zendesk CRM

Secretary and Personal Assistant

C.E. Christopher & Co.

Mar 2020 - Jun 2021 (1 year 3 months)

Provided clerical support in a legal office, managing scheduling, call handling, filing, and document preparation to streamline administrative workflows.

Office Administration Scheduling document preparation Records Management Microsoft Word Professional Writing

Food Server & Sales Representative

Shammah Fries Catering Services

Mar 2018 - Apr 2020 (2 years 1 month)

Delivered front-line customer service, handled order processing and sales, and supported kitchen operations to maintain cleanliness and service efficiency.