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Avirall Anand

@avirallanand

Data analyst with 3+ years of analysis and reporting at Accenture and an MSc in Business Analytics (Trinity College Dublin), using SQL, Python and Pow

India

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What I'm looking for

I'm looking for an analytics role where I can use AI, Power BI, SQL, and cloud data tools to solve operational or customer problems, build decision-ready reporting, and continue growing in predictive analytics and agentic AI.

Worked as an IT Analyst at Accenture for 4 years - Automated 6-monthly IT audit Excel scorecards across 5 streams, analysing 6,800+ tickets to identify performance risks. • Led iterative delivery as primary client POC, managing change requests, dependencies, and cross-functional stakeholder reviews across 5 streams. • Performed root-cause analysis on 1,500+ repeat incidents to identify operational bottlenecks and process improvements. • Led Amazon Connect contact centre stream, gathering business requirements and managing end-to-end performance. March 2022 - June 2024: IT Service Management Associate, Accenture, India Project - Hawaiian Airlines, Cross-Functional Service. • Sustained 98% SLA adherence and reduced MTTR by enforcing ITIL-aligned change management governance and leading major incident reviews across 1,000+ tickets, cutting repeat incidents. • Administered IAM-AD systems for 500+ user accounts, overseeing provisioning, deprovisioning, RBAC, and security policies. • Supported Amazon Connect contact centre operations using AWS services, including S3 and Lambda.

Experience

Work history, roles, and key accomplishments

IT Service Management Analyst

Accenture

Jun 2024 - Jul 2025 (1 year 1 month)

Served as primary business point of contact, eliciting requirements and facilitating performance reviews. Built reporting dashboards and conducted root-cause analysis to improve operational efficiency.

ServiceNow SharePoint Confluence Amazon Connect AWS Root Cause Analysis Data Analysis Stakeholder Management

IT Service Management Associate

Accenture

Mar 2022 - Jun 2024 (2 years 3 months)

Owned performance reporting and sustained 98% SLA adherence. Led major incident reviews and enforced ITIL-aligned change management governance.

ITIL SLA Management Incident Management Change Management IAM Active Directory AWS Lambda S3 Amazon Connect

Associate Market Research

Mastech InfoTrellis

Sep 2021 - Feb 2022 (5 months)

Gathered and analyzed market data to define competitive landscape and inform client strategy. Translated research into insights that improved sales pitch effectiveness by 15%.

Market Research Data Analysis Competitive Analysis Client Strategy