Open to opportunities

Maureen Mutura

@maureenmutura

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Detail-oriented data analyst with expertise in digital marketing.

Kenya

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What I'm looking for

I seek a role that fosters growth and utilizes my analytical skills.

I am a highly organized and detail-oriented data analyst with a strong background in customer support and digital marketing. My experience includes working as a Data Analyst at Cloud Factory, where I conducted advanced statistical analysis on large datasets, significantly reducing report generation time by 50%. This role honed my skills in developing automated reports, dashboards, and data visualizations, facilitating timely decision-making across departments.

In my recent position as a Digital Marketer and Content Writer at Floornut, I successfully increased website traffic through effective SEO techniques and online advertising. My ability to onboard and educate users about the Vana AI image-generating app showcases my adaptability and commitment to enhancing user experience. With a proven track record of excellence, I am eager to leverage my skills in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

CCI Global

Dec 2023 - Oct 2023 (-1 years 10 months)

Handled a high volume of T-mobile incoming calls, resolving customer issues and ensuring a positive experience. Led a team to analyze and calibrate calls to improve KPIs.

Customer Service Communication Skills Team Leadership KPI Analysis

Digital Marketer and Content Writer

Floornut

Feb 2023 - Dec 2023 (10 months)

Increased website traffic for Floornut by utilizing SEO techniques in content writing and online ads. Enhanced skills in virtual assistance, marketing, and community engagement while onboarding users for the Vana AI image-generating app.

SEO Content Writing Digital Marketing Community Engagement

Data Analyst

Cloud Factory

Aug 2021 - Jan 2023 (1 year 5 months)

Conducted advanced statistical real-time data analysis on large datasets for the Citizen app. Developed automated reports, dashboards, and data visualizations, decreasing report generation time by 50%.

Data Analysis Statistical Analysis Data Visualization Reporting Collaboration

Education

Degrees, certifications, and relevant coursework

Google & Coursera

Digital Marketing & Analytics, Digital Marketing

2022 - 2023

Completed a program in Digital Marketing & Analytics, focusing on data-driven marketing strategies, SEO, and analytics tools to enhance online presence and engagement.

ALX-AFRICA

Virtual Assistant Programme, Virtual Assistance

2022 - 2022

Participated in a Virtual Assistant Programme, acquiring skills in administrative support, customer service, and digital tools to enhance productivity and efficiency.

Mount Kenya University

Bachelor of Law, Law

2017 - 2020

Studied law, gaining a comprehensive understanding of legal principles, systems, and practices. Developed critical thinking and analytical skills essential for legal analysis and problem-solving.