Open to opportunities

maureen chidere

@maureenchidere

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Customer-focused fintech strategist driving retention and growth for high-net-worth clients.

Nigeria

Message

What I'm looking for

I seek Customer Success or Strategy roles at U.S. fintechs where I can drive adoption, improve onboarding, and scale client retention through data-driven product and compliance-led initiatives.

I am a customer-focused financial services professional with 8+ years’ experience in wealth management, client relationship management, and fintech strategy. I have managed high-net-worth portfolios exceeding $24M, led cross-functional initiatives to improve onboarding and compliance, and delivered executive dashboards and performance tracking systems that enabled data-driven decisions and operational efficiency.

Currently transitioning into Customer Success and Strategy roles in the U.S. fintech space, I founded a digital financial-literacy platform and hold a CSPO certification. I combine stakeholder collaboration, KYC/AML knowledge, and product-focused business analysis to drive revenue growth, retention, and successful digital transformations.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Finance Muse

Jan 2024 - Present (1 year 8 months)

Founded a digital platform combining financial literacy with mindset-based budgeting, creating product roadmaps and KPI systems to support fintech positioning and early market traction.

Product Strategy Roadmapping KPI Design Fintech Positioning Performance Tracking

Current

Strategy & Business Development Manager

Current

Providus Bank

Apr 2021 - Present (4 years 5 months)

Managed a ₦33bn+ (~$24M) high-net-worth portfolio, improving client retention and revenue growth while reducing onboarding turnaround time and enabling data-driven executive decisions via quarterly performance dashboards.

Wealth Management Client Relationship Management Onboarding Business Strategy Dashboarding Stakeholder Management Performance Tracking

Human Resources Supervisor

SpringRock Group

Jul 2019 - Aug 2020 (1 year 1 month)

Oversaw recruitment, onboarding, and HR operations for 40+ employees, building recruitment metrics dashboards that reduced time-to-hire and improved HR reporting efficiency.

Recruitment Onboarding HR Operations Dashboarding Employee Experience Reporting Talent Acquisition

Strategy & Business Associate

Access Bank

Mar 2019 - Jul 2019 (4 months)

Managed SME and commercial client portfolios, ensuring compliance and partnering with sales and product teams to align solutions and drive portfolio expansion.

Portfolio Management SME Compliance Client Engagement Sales Enablement Business Analysis Relationship Management

Client Relationship Associate

Diamond Bank

Jan 2016 - Mar 2019 (3 years 2 months)

Managed premium client relationships, supported KYC/AML processes to ensure regulatory compliance, and delivered client insights to drive targeted marketing and satisfaction improvements.