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Maurício Salgado

@maurciosalgado

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Technical Support Engineer specializing in Azure and container orchestration.

Portugal

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What I'm looking for

I am looking for a role that challenges my skills in cloud technologies and offers opportunities for growth in a collaborative environment.

I'm Maurício Salgado, a dedicated Technical Support Engineer with a strong background in Azure technologies and container orchestration. Currently, I represent Microsoft, providing expert support for Azure Kubernetes Service (AKS) and other Azure infrastructure components. My role involves diagnosing complex issues and maintaining relationships with corporate customers, ensuring their technical challenges are resolved efficiently.

Prior to my current position, I honed my skills as a Junior Linux Sysadmin at Natixis, where I managed over 30,000 Linux servers and provided technical support to users. My experience also includes developing a web application using Python to streamline team workflows and deploying applications through CI/CD pipelines. I am passionate about leveraging my technical expertise to drive operational excellence and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Microsoft

Jan 2023 - Present (2 years 4 months)

Represent Microsoft and communicate with corporate customers regarding issues with Microsoft software products. Provide expert support for Azure Kubernetes Service (AKS), Azure Container Registry (ACR), and Azure Container Instance (ACI). Diagnose and resolve complex issues across the Azure infrastructure while maintaining clear documentation.

Azure AKS Kubernetes Container Orchestration Technical Support Documentation Problem Solving

Junior Linux Sysadmin

Natixis

Jan 2022 - Jan 2023 (1 year)

Installed, configured, and maintained over 30,000 Linux servers. Provided technical support and guidance to users, troubleshooting complex issues and ensuring high availability. Managed Veritas/OpenSVC and utilized RedHat Ansible Automation for system management.

Linux RHEL Technical Support Ansible Monitoring Grafana Prometheus Troubleshooting

Intern Linux Sysadmin

Natixis

Jan 2021 - Jan 2022 (1 year)

Designed and developed a web app in Python to provide a REST API for team workflows. Responsible for deploying and maintaining the app on Openshift, and developed Python/Bash scripts to improve team processes.

Python REST APIs OpenShift BASH Ansible Web Development Technical Support Scripting Deployment

Education

Degrees, certifications, and relevant coursework

University of Minho

Master’s Degree, Languages Processing and Formal Methods

2020 - 2021

Pursued a Master’s Degree in Languages Processing and Formal Methods, emphasizing computational linguistics and formal verification methods.

University of Minho

Bachelor’s Degree, Informatics and Computer Engineering

2013 - 2020

Completed a Bachelor's Degree in Informatics and Computer Engineering, focusing on the principles of computer science, software development, and systems engineering.