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Maulik Makadiya

@maulikmakadiya

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AWS Certified Solutions Architect with extensive experience in software development.

India

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What I'm looking for

I am looking for opportunities that allow me to leverage my expertise in AWS and customer support while contributing to a dynamic team environment.

I am an AWS Certified Solutions Architect with over 14.5 years of experience in software development and Site Reliability Engineering (SRE). My journey has taken me through various roles where I have honed my skills in performance tuning, incident management, and customer support. I have a proven track record of working with major clients, ensuring seamless operations and delivering high-quality solutions.

Currently, I serve as a Tech Lead and Site Reliable Engineer at Vertafore India Pvt. Ltd., where I manage AWS resources and collaborate with cross-functional teams to enhance product performance. My previous experience as a Solution Architect at StayinFront India Pvt. Ltd. allowed me to lead large-scale projects, ensuring that solutions are scalable and meet business requirements. I am passionate about leveraging technology to drive operational excellence and improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Tech Lead - Site Reliable Engineer

Current

Vertafore India Pvt. Ltd.

Jun 2021 - Present (4 years)

As a Tech Lead in the SaaS Department, I manage AWS resources, handle critical tickets, and collaborate with teams to enhance product performance. I create SOPs and provide training on best practices while monitoring applications using Dynatrace.

AWS Site Reliability Engineering Performance Tuning SQL Dynatrace ASP.NET Lambda ELB S3

Solution Architect

StayinFront India Pvt. Ltd.

Sep 2019 - Jun 2021 (1 year 9 months)

In the R&D Department, I worked on large-scale projects as a Solution Architect, ensuring scalable solutions using AWS services and agile methodologies. I partnered with DBAs and Cloud Administrators to drive implementation and monitor AWS infrastructure.

AWS Solution Architecture Agile Data Warehousing Cloud Architecture SaaS PaaS Operational Excellence Security

Team Lead

StayinFront India Pvt. Ltd.

Sep 2016 - Sep 2019 (3 years)

As a Team Lead, I managed customer support operations, defined SLAs, and resolved critical incidents. I trained technical support engineers and implemented policies to improve response times and service quality.

Customer Support Incident Management SLA Management Team Leadership Training Process Improvement Automation Reporting Performance Metrics CRM

Sr. Technical Support Engineer

StayinFront India Pvt. Ltd.

Aug 2014 - Sep 2016 (2 years 1 month)

Provided technical support for escalated client issues, ensuring maximum efficiency and integrity of client servers. I participated in system analysis, development, and troubleshooting of data anomalies.

Technical Support Troubleshooting Data Integrity CRM SAP Performance Analysis Root Cause Analysis

Sr. Software Engineer

StayinFront India Pvt. Ltd.

Oct 2010 - Aug 2014 (3 years 10 months)

As a Sr. Software Engineer, I focused on CRM and Sales Force Automation, contributing to Android and iOS application development. I was involved in software design, coding, and performance improvement.