Matt Sharkey

Worked as Application Support at Virgin Galactic.

Provided technical support and troubleshooting for enterprise-level applications, ensuring minimal downtime and optimal performance.
Collaborated with cross-functional teams to identify and resolve complex technical issues, escalating as necessary to ensure swift
resolution.
Managed incident tickets using IT Service Management (ITSM) tools such as ServiceNow, ensuring timely response and resolu

● Manage application incident support queues for incident resolution; within defined SLAs
● Perform analysis and troubleshooting for reported incidents prior to escalation to development or other IT resources
● Communicate with stakeholders and users the status of current requests or incidents
● Provide full operations support; identifies recurring issues and provides solution options to Level I,

Develop and implement backend security solutions for authentication and authorization.
● Implemented SendGrid middle tier endpoints for the React client to support transactional email features.
● The design and development of the core District Management dashboard including MSSQL stored procedures, tables, C#
services, Api
● Controllers and client side implementation to display charts that show th

Performs and manages air transportation activities. Plans, schedules and processes eligible air cargo passengers and mail. Loads and unloads
aircraft. Prepares and maintains air movement records and reports. Performs fleet services on aircraft. Plans and organizes air transportation
activities. Justifies personnel, equipment, and facilities required to accomplish air transportation activities. Pre