Matthew Hellier
@matthewhellier
Customer success and SaaS implementation at Salon BLOCS Ltd, supporting 100+ independent businesses with onboarding, workflows and digital operations.
United KingdomWhat I'm looking for
At Salon BLOCS Ltd, I manage digital operations and recurring service delivery for a portfolio of 100+ independent businesses. I support the customer lifecycle from requirements gathering and onboarding through implementation, training, and ongoing account management.
I configure CRM systems and customer workflows, support booking and payment platforms, and troubleshoot issues across connected digital systems. I also create documentation and training materials to help customers adopt new systems.
At Voyagers Lets Ltd, I manage the day-to-day operation of a full-time Airbnb property, including bookings, guest communication, pricing, and property readiness. I’m looking to combine my SaaS, customer success, and hospitality experience within property technology.
Experience
Work history, roles, and key accomplishments
Short-Term Rental Operator / Director
Voyagers Lets Ltd
Jan 2023 - Present (3 years 8 months)
Manage the day-to-day operation of a full-time Airbnb property, including bookings, guest communication, pricing, listing management and issue resolution. Coordinate cleaning, maintenance, contractors and property readiness to maintain consistent guest standards.
Co-Founder & Digital Solutions Director
Salon BLOCS Ltd
Jan 2009 - Present (17 years 8 months)
Manage digital operations and recurring service delivery for a portfolio of 100+ independent businesses, supporting long-term customer relationships and retention. Own the customer lifecycle from initial requirements and onboarding through implementation, training, support and ongoing account management.
Operations Lead / Hearing Aid Dispenser
Bexhill Hearing Centre
Jan 2011 - Dec 2018 (7 years 11 months)
Managed day-to-day operational systems and workflows alongside responsibility for a full portfolio of private hearing-care clients. Introduced and supported new digital systems, software and working processes, helping colleagues adopt technology effectively.
Education
Degrees, certifications, and relevant coursework
Anglia Ruskin University
Foundation Degree, Hearing Aid Audiology
2011 - 2013
Foundation Degree in the Sciences with a focus on Hearing Aid Audiology.
Bexhill College
Diploma, Sport Science
Grade: Distinction
Sport Science qualification with Distinction.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Website
matthewhellier.comSalary expectations
Job categories
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