I've delivered front-line IT support across enterprise environments for SmartSource, OVATION Workplace Services supporting Barclays, Sutherland Global Services, and Konami Gaming.
At SmartSource, I troubleshoot hardware, software, and enterprise application issues across Windows, macOS, iOS, and Android. I manage accurate ConnectWise Manage tickets and support Microsoft 365, Teams, Citrix, VMware, Epic, Magenta, Adobe, VPN platforms, and Omnissa.
I've handled PC setup, imaging, hardware and software configuration, mobile-device support, onboarding and offboarding, and IT asset inventory. My experience includes remote support tools, endpoint troubleshooting, password resets, RSA token setup, and domain-related issues.
I bring more than 10 years of high-volume support experience, clear communication, and a focus on timely resolution for remote and onsite users.
