Open to opportunities

Mativatsiya L

@mativatsiyal

Message

I am a senior payments operations leader optimizing payouts, compliance, and support for global merchants.

Kazakhstan

Message

What I'm looking for

I seek a full-time remote senior payments operations role where I can lead teams, improve SLAs and payout efficiency, strengthen compliance, and use analytics to scale operations.

I am a senior payments operations professional with proven experience leading L1 and L2 operations at scale. I have built and managed teams up to 45 people while overseeing payouts for 500+ agents across 15+ GEOs.

At BirPay and Payport I reduced payout processing time by 50% and SLA ticket resolution time by 90% through automation, regulation, and reporting improvements. I also decreased escalations by 50% and handled high-priority merchant relationships across major partners.

Technically, I work with SQL, billing platforms, APIs, BI and CRM tools, and I use Power BI, Excel and automation to drive analytical reporting and operational efficiency. I maintain strong KYC/AML, PCI DSS and GDPR compliance practices and manage chargebacks, reconciliation and risk.

I bring disciplined leadership, analytical thinking and stress resilience to fast-paced payments environments and I seek opportunities to scale teams, improve SLAs and strengthen merchant relations and compliance.

Experience

Work history, roles, and key accomplishments

Team Lead, Support & UMBB

BirPay

Jan 2023 - Jan 2025 (2 years)

Led L1/L2 payments operations and teams of up to 45, overseeing payouts for 500+ agents across 15+ geographies and reducing payout processing time by 50%. Implemented regulations and reporting that cut escalations by 50% and managed KYC/AML risk and merchant relations.

Payments Operations SQL API Integration KYC Risk Management Team Leadership

Team Lead, L1 Department

Payport

Jan 2021 - Jan 2023 (2 years)

Progressed from Support Specialist to Team Lead of L1 Monitoring, managed teams of up to 20 and reduced SLA ticket resolution time by 90% via automation. Monitored P2P transactions across GEOs handling 300+ agents and produced BI reporting using Power BI and Excel.