Matias Mierez Suarez

MS

Open to opportunities

Matias Mierez Suarez

@matiasmierezsuarez

Data Analyst with 10+ years in telecom workforce and real-time operations analytics.

What I'm looking for

I’m looking for a remote-friendly role where I can turn operational data into real-time reporting, forecasts, and workforce plans—leveraging Excel and advancing with SQL, Python, Tableau, and Power BI to improve service levels.

I’m a data analyst with 10+ years of experience in call center operations within the telecommunications industry. I’ve built strong capabilities in operational data analysis, management reporting, and workforce scheduling in high-volume environments—using Excel as my core tool for real-time monitoring, headcount planning, and absence forecasting.

In my recent role as Workforce Management at Konecta Argentina, I planned and scheduled 400+ agents across multiple services, created absence/attrition/schedule-deviation forecasts to reduce planning gaps, and produced recurring Excel reports for team leads, area managers, and senior management. Earlier, as a Real-Time Traffic Management Analyst, I monitored agent adherence and took corrective actions to keep service levels above 85% while supporting operational reporting through Avaya extractions and Access-based data maintenance. I’m now expanding my analytical toolkit through formal training in Data Analytics, adding SQL, Python, and Tableau.

Experience

Work history, roles, and key accomplishments

KA

Workforce Management Analyst

Konecta Argentina

Oct 2021 - Nov 2025 (4 years 1 month)

Planned and scheduled a workforce of 400+ agents across multiple services, ensuring coverage aligned with client operational requirements and peak periods like Christmas and New Year. Built absence, attrition, and schedule-deviation forecasts and delivered recurring Excel reports, using formulas/macros to reduce manual processing time.

Workforce Management Scheduling Forecasting Excel Macros

KA

Real-Time Traffic Analyst

Konecta Argentina

Aug 2015 - Oct 2021 (6 years 2 months)

Monitored real-time agent adherence and activity, taking corrective actions to keep service levels above 85% and minimize call abandonment. Managed outbound campaigns via the Neotel dialer and produced daily Excel operational reports from Avaya data (CSV), supporting management decisions and operational database maintenance via Access uploads.

Monitoring Neotel Dialer

KA

Customer Service Representative

Konecta Argentina

Nov 2014 - Jul 2015 (8 months)

Handled inbound calls for Telecom Personal customers, resolving inquiries related to billing, service plans, address changes, and connectivity issues. Processed equipment sales upon customer request.

Customer Support Billing Support Address Changes Connectivity Issues Equipment Sales Processing

Education

Degrees, certifications, and relevant coursework

CO

Coderhouse

Data Analytics Career Track, Data Analytics

Activities and societies: Advanced Excel, Tableau, and data analysis.

Data Analytics Career Track covering advanced Excel, Tableau, and data analysis. Currently in progress with expected completion in July 2026.

DE

Devlights

Data Analytics Bootcamp, Data Analytics

2025 -

Completed a Data Analytics Bootcamp with Devlights during 2025.

Tech stack

Software and tools used professionally

Gmail

Microsoft Excel

Avaya

Toolkit

SQL

Remote

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