Open to opportunities

Mathi User

@mathiuser

Aviation and luxury hospitality professional focused on brand-aligned guest experiences, brand positioning, and event coordination.

Switzerland

Message

What I'm looking for

I’m looking for a role where I can deliver brand-aligned guest experiences in international settings, using my strengths in stakeholder coordination, cross-functional collaboration, and event coordination—while growing my expertise in brand positioning and marketing.

I’m a Master’s graduate in Management and International Tourism, with a strong focus on brand positioning and event coordination. I combine tourism and marketing knowledge with practical experience delivering consistent, brand-aligned experiences in international environments.

Since 2022, I’ve worked as a Flight Attendant at Swiss International Airlines, ensuring safety and comfort while providing exceptional, culturally sensitive customer service through multilingual communication. Previously, as a Guest Relation Intern at Mandarin Oriental Jumeira, I coordinated with Front Ofﬁce, Concierge, and F&B to support guest-related initiatives and on-property events, strengthening stakeholder management and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Flight Attendant

Current

Swiss International Air Lines

Jan 2022 - Present (4 years 6 months)

Provided exceptional customer service while maintaining safety and comfort on international and domestic flights. Demonstrated cultural sensitivity and multilingual communication to assist diverse passengers.

Customer Service In Flight Safety Multilingual Communication Cultural Sensitivity Passenger Support Brand Aligned Service

Guest Relation Intern

Mandarin Oriental Jumeira

Oct 2025 - Dec 2025 (2 months)

Served as a key point of contact for international guests, delivering clear and brand-aligned communication. Coordinated with Front Office, Concierge, and F&B teams and managed pre-arrival communication to support on-property events and guest initiatives.

Guest Relations Brand Communications Front Office F&B Coordination Organizational Skills Team Management Problem Solving Time Management Event Coordination

Activity Manager

EF Berlin (Education First)

Jan 2021 - Jan 2022 (1 year)

Planned and executed school and leisure events with structured communication and coordination with external partners. Developed and maintained local partnerships while managing projects independently according to budget, timeline, and quality standards.

Event Coordination Communication Stakeholder Management Partnership Development Project Management Quality Standards

Education

Degrees, certifications, and relevant coursework

EAE Business School

Master in Management and International Tourism, Management and International Tourism

2024 - 2025

Master in Management and International Tourism with a minor in Sales Innovation Management. Built knowledge in tourism strategy, marketing, and sustainability in an international context.

University Campus CIELS

Bachelor, Linguistic Mediation & Marketing

2018 - 2022

Bachelor in Linguistic Mediation & Marketing with a focus on translation and interpretation in English and German, alongside marketing and public relations. Completed a final paper on advertising communication of Lufthansa pre and post Covid-19.