Open to opportunities

Matheus Michels Paulus

@matheusmichelspaulus

KYC Operations Senior Analyst at Wise investigating high-risk cases and using AI tools to reduce manual investigation time.

Brazil

Message

At Wise, I conduct Enhanced Due Diligence reviews and high-risk customer investigations, using customer, transaction, and operational data to support risk-based decisions. I use SQL and AI-enabled tools in investigative workflows, contributing to an approximately 20% reduction in manual investigative cycle time.

Previously, I remediated more than 150 high-complexity client profiles at State Street and handled banking operations at BMO. I’ve also trained new employees at BMO and contributed to KYC, customer verification, and operational controls across my roles.

Experience

Work history, roles, and key accomplishments

Current

KYC Operations Senior Analyst

Current

Wise

Jun 2026 - Present (4 months)

Conducts complex Enhanced Due Diligence (EDD) reviews and high-risk customer investigations, maintaining a 98% quality assurance accuracy rate. Applies risk-based decision-making to account deactivations and customer exits, and leverages AI-enabled tools to reduce manual investigative cycle time by approximately 20%.

KYC EDD AML Financial Crime Compliance Risk Assessment SQL Data Analysis AI Process Improvement Fenergo World Check

KYC Analyst Pleno

State Street

Feb 2026 - Jun 2026 (4 months)

Remediated 150+ high-complexity client profiles within strict regulatory deadlines. Performed KYC and Customer Due Diligence (CDD) activities for institutional clients, including research, documentation review, risk assessment, and screening.

KYC CDD Risk Assessment SQL Data Analysis AI Fenergo World Check

Customer Service Representative

Bank of Montreal (BMO)

Feb 2022 - Sep 2025 (3 years 7 months)

Managed complex customer banking requests and performed KYC-related account-opening and access controls. Served as an escalation point for complex cases and trained 10+ new employees.

KYC Customer Service Banking Operations Risk Assessment Training Mentorship

Sales & Customer Service Representative

Magazine Luiza

Oct 2019 - Sep 2021 (1 year 11 months)

Provided customer service and product guidance in a high-volume retail environment, consistently exceeding monthly sales targets by 15%. Managed customer interactions, product demonstrations, and issue resolution.

Customer Service Sales Communication Skills Negotiation Product Knowledge

Accounting / Administrative Operations

Inatec Contabilidade

Jun 2018 - Jul 2019 (1 year 1 month)

Supported accounting and administrative operations, contributing to accurate processing and documentation of financial information. Assisted with routine accounting activities while maintaining attention to detail and compliance with procedures.

Accounting Financial Documentation Data Management Business Operations

Education

Degrees, certifications, and relevant coursework

UCEFF

Bachelor's Degree, Accounting

Bachelor's degree in Accounting (Ciências Contábeis) from UCEFF, with relevant coursework in financial accounting, financial analysis, corporate finance, and related areas.