Murilo Ayabe Severino

- Review and analyze financial transactions.
- Monitor transactions for potential financial crime risks.
- Screen customers against sanctions lists and PEP databases.
- Support AML, KYC, and compliance processes.
- Investigate transaction alerts and escalate when required.
- Ensure compliance with internal policies and regulatory requirements.

• Outbound prospecting via phone and WhatsApp, averaging 15 connected calls/day targeting high-net-worth investors (R$100K+ in investable assets)
• Consistent conversion of 2 meetings booked/day with an 18% no-show rate
•Rigorous lead qualification based on asset profile before handoff to closers
•Built strong initial rapport with prospective investors, supporting the sales pipeline

• Delivered customer service in English, managing inbound calls with agility and professionalism
• Relayed procedural updates between clients and the American legal team
• Reduced client wait time through fast and accurate informational support
• Ensured clear and efficient communication in a cross-cultural environment

• Provided bilingual customer support in a high-demand environment
• Maintained quality, efficiency, and international service standards
• Managed stock counts and replenishment orders
• Developed teamwork, communication, and adaptability skills in a multicultural settin

Atendimento aos clientes na área administrativa. Resolução de conflitos internos e suporte aos colaboradores externos na área de RH. Organização e gerenciamento de e-mails. Upload de arquivos no Google Drive. Arquivos de excel.

Matemática e suas tecnologias
Ciências da Natureza: Biologia, Física e Química
Ciências Humanas e Sociais: Filosofia, Geografia, História e Sociologia
Criação e personalização de projetos gráficos
Edição e tratamento de imagens e vídeos para web
Desenvolvimento e publicação de sites com foco em UX
Produção de ilustrações e animações digitais 2D
Planejamento e criação de webgames 2D
Utilização de s