Renato Welter
@renatowelter
I resolve complex crypto customer cases and strengthen KYC compliance operations.
BrazilWhat I'm looking for
At OKX, I handle complex L2 customer cases across live chat, ticketing, and phone, including public-facing Reclame Aqui complaints that protect customer satisfaction and company reputation.
Previously at Binance, I performed CDD and EDD for individual and corporate clients, screened sanctions, PEPs, and adverse media through Refinitiv World-Check, and resolved blockchain, derivatives, and futures inquiries. I'm pursuing an MBA in Compliance and Corporate Governance and hold C3O certification alongside ACAMS-aligned training focused on financial crime prevention.
Experience
Work history, roles, and key accomplishments
Provided customer support through live chat, ticketing systems, and phone, assisting users with account, platform, and service-related inquiries. Handled complex and escalated customer cases, ensuring timely resolution and a high standard of service.
Performed CDD and Enhanced Due Diligence (EDD) on individual and corporate clients per AML/CFT regulations. Conducted sanctions, PEP, and adverse media screening using Refinitiv World-Check.
Volunteer English Teacher
URI
Jan 2022 - May 2023 (1 year 4 months)
Volunteered as an English teacher.
Resolved blockchain, derivatives, and futures inquiries.
English Instructor
Senac RS
Jan 2018 - May 2022 (4 years 4 months)
Designed lesson plans and assessments developing communication and analytical skills.
M&A Advisor – Internship
Stone Capital Investimentos
Jan 2015 - Dec 2015 (11 months)
Conducted due diligence on M&A targets across financial, regulatory, and market dimensions.
Volunteer English Teacher
AIESEC Poland
Sep 2013 - Dec 2013 (3 months)
Volunteered as an English teacher in Bialystok, Poland.
Education
Degrees, certifications, and relevant coursework
PUC-RS
Master of Business Administration, Compliance and Corporate Governance
2026 -
Pursuing an MBA in Compliance and Corporate Governance at PUC-RS.
FAACS
Bachelor of Arts, International Relations
2009 - 2012
Earned a Bachelor of Arts in International Relations with a full scholarship.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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