Ivana GAC

Lead Artificial Intelligence initiatives, ensuring proper structuring and quality of data used in training AI models. Apply technical knowledge to refine human-computer interactions and identify communication patterns to optimize advanced systems.

Demonstrated continuous auditory comprehension of clients with diverse accents and speech patterns, ensuring exact capture of information and needs in a dynamic environment. Performed simultaneous system registration during calls, requiring fast typing and translation of complex verbal interactions into precise, structured data.

Provided voice-based customer service focusing on active listening, frequently handling challenging audio, background noise, and informal/colloquial user language. Managed real-time written communication, requiring extreme typing agility and adaptation to each client's unique communication style.

Conducted critical data analysis and information validation with extreme attention to detail and strict compliance with rigid company rules. Monitored internal processes, ensuring information accuracy and the absence of inconsistencies in databases.

Provided customer service for a diverse public in museums, dealing directly with multiple forms of oral expression, regional accents, and group communication dynamics.

Postgraduate degree in Artificial Intelligence and Advanced Technologies with a focus on Data Engineering.

Bachelor's degree in Pharmacy and Biochemistry.

Bachelor's degree in Science and Technology, incomplete.

Law degree, incomplete.