Open to opportunities

Mateo Sosa

@mateososa

Message

I use data analysis to improve logistics performance, billing accuracy, and customer satisfaction.

Colombia

Message

What I'm looking for

I’m looking for a role where I can combine analytics with operations to improve performance and customer outcomes—using Excel/Power BI and systems like SAP/Salesforce—while growing toward software-engineering work.

I’m experienced in billing resolution and supply chain coordination, with a strong focus on data analysis and process improvement. In my Track / Trace role, I monitor and manage operations by partnering with 3PL carriers to resolve delays, improving on-time performance by 10% over a 3-month period.

I also bring operational accuracy and continuous-improvement experience from billing and quality work. I resolved invoicing discrepancies using Salesforce and SAP, reducing errors by ~10% and decreasing resolution times by 15%, while coaching a team of 20 agents and driving quality adherence above 90% using the SMART methodology.

Experience

Work history, roles, and key accomplishments

Current

Track / Trace Agent

Current

Lean Solutions

Jun 2025 - Present (11 months)

Monitored supply chain operations by coordinating with 3PL carriers to identify delivery delays, improving on-time performance by 10% over 3 months. Built carrier performance reports in Excel and Power BI using SAP data to provide shipment visibility for stakeholders.

3PL SAP Excel reporting Power BI KPI Tracking Data Analysis Performance Dashboards Stakeholder Management

Billing Agent

Nearsol

Dec 2023 - May 2024 (5 months)

Resolved invoicing discrepancies and customer billing inquiries using Salesforce and SAP, improving customer satisfaction through clear and timely resolutions. Processed invoice adjustments, reducing billing errors by ~10% and cutting resolution times by 15% through recurring-issue identification and workflow improvements.

Salesforce SAP Invoicing Discrepancies Process Improvement & Compliance Root Cause Analysis

Quality Analyst

Concentrix

Oct 2022 - Sep 2023 (11 months)

Developed Excel KPI reports for a team of 20 agents and identified improvement opportunities to support client performance goals. Delivered weekly SMART-based coaching (quality targets >90%) and reviewed customer interactions to ensure data accuracy and adherence to processes.

Excel reporting Coaching Feedback Quality Assurance Process Adherence Performance Tracking Continuous Improvement