Mateo Sosa
@mateososa
I use data analysis to improve logistics performance, billing accuracy, and customer satisfaction.
What I'm looking for
I’m experienced in billing resolution and supply chain coordination, with a strong focus on data analysis and process improvement. In my Track / Trace role, I monitor and manage operations by partnering with 3PL carriers to resolve delays, improving on-time performance by 10% over a 3-month period.
I also bring operational accuracy and continuous-improvement experience from billing and quality work. I resolved invoicing discrepancies using Salesforce and SAP, reducing errors by ~10% and decreasing resolution times by 15%, while coaching a team of 20 agents and driving quality adherence above 90% using the SMART methodology.
Experience
Work history, roles, and key accomplishments
Track / Trace Agent
Lean Solutions
Jun 2025 - Present (1 year)
Monitored supply chain operations by coordinating with 3PL carriers to identify delivery delays, improving on-time performance by 10% over 3 months. Built carrier performance reports in Excel and Power BI using SAP data to provide shipment visibility for stakeholders.
Billing Agent
Nearsol
Dec 2023 - May 2024 (5 months)
Resolved invoicing discrepancies and customer billing inquiries using Salesforce and SAP, improving customer satisfaction through clear and timely resolutions. Processed invoice adjustments, reducing billing errors by ~10% and cutting resolution times by 15% through recurring-issue identification and workflow improvements.
Quality Analyst
Concentrix
Oct 2022 - Sep 2023 (11 months)
Developed Excel KPI reports for a team of 20 agents and identified improvement opportunities to support client performance goals. Delivered weekly SMART-based coaching (quality targets >90%) and reviewed customer interactions to ensure data accuracy and adherence to processes.
Education
Degrees, certifications, and relevant coursework
Politécnico Gran Colombiano
Software Engineering, Software Engineering
2024 -
Pursuing a Software Engineering program at Politécnico Gran Colombiano since May 2024 to strengthen analytical and problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Mateo?
You can contact Mateo and 90k+ other talented remote workers on Himalayas.
Message MateoFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
